Module 1 discussion question
Summarizing the event
Leaders in Upscale hotels demonstrated an “encouraging the heart “leadership style. The leaders of Upscale hotels in Australia worked with around many employees. They are concerned with the well-being of their workers while focussing on the final goal (Patiar et al., 2020). The focus was to increase sales and enable the actualization of sustainable profit margins. The leaders always paid attention to the workers while addressing all their needs and preferences. The leaders also use reward and compensation systems for best-performing workers. The workers that had higher customer ratings received more bonuses and other benefits. The leaders in the hotels created a perfect example for the other staff members to follow.
Leadership practice
The leadership practice displayed in the article is encouraging the heart. Encouraging the heart is fundamental to achieving results in an organization. The focus of the style is to make workers feel appreciated for what they do in an organization (Al-Sharifi et al., 2022). Rewards and recognition increase the motivation and commitment of workers. The approach is founded on clear rules, expectations, and goals for success. The workers are categorized based on those who meet the goals and objectives for the organization’s success. The goals and objectives provide them with a path they need to follow to enhance success. The leadership style also requires the organization to celebrate small wins. It is believed that success depends on the ability of every person to meet their goals and objectives. Similarly, the style recommends continuous monitoring. Leaders should continuously monitor all workers to ensure they are on track to success. The goals are normally clear, such that every worker knows what to work towards. The leadership style was best for the industries and the hotels. Utilizing the strategies motivated workers to increase their productivity. Continuous monitoring and the rewards being offered keeps everyone on track. Therefore, the likelihood of success is higher.
Leadership style
The leadership style I would have used for the hotels is encouraging the heart. I feel that the style is effective in boosting the productivity of workers in the hotels. Hotel workers will need to attain their goals and objectives. Attaining the goals will result in rewards and recognition. Rewards and recognition increase the satisfaction of workers with their work. Satisfaction further enhances productivity. In this style, failure to attain the goals and objectives may result in various actions, including punishments. Therefore, every worker is motivated to at least meet various objectives.
Module 2
Experience
I have an experience with less than a credible leader. I was working as an intern in the department. The leader was often authoritative. He did not provide other workers with development opportunities. He was often beauracratic. He did not consider the insight of other workers when setting rules and policies. The leader would often even fire other workers without warning for failure to meet certain objectives. On some occasions, it was not the fault of those individuals but organizational limitations such as lack of resources and proper oversight.
Ways in which the person was not credible
The leader demonstrated various leadership aspects that were not favorable. Firstly, he did not involve employees when making decisions. Lack of involvement may lead to reduced employee satisfaction. Secondly, the leader was rigid. He only relied on the policies and rules set by the organization to make decisions. Similarly, he was not concerned with why other individuals were not meeting their goals and objectives. He utilized a dictatorial leadership style that is unpopular among many employees in many organizations today.
References
Al-sharafi, H., & Rajiani, I. (2022). Leadership practices and talent turnover: Study on Yemeni organizations. Leadership, 6(26). https://oresjournals.info/wp-content/uploads/2022/09/3113-9930-1-SM.pdf
Patiar, A., & Wang, Y. (2020). Managers’ leadership, compensation and benefits, and departments’ performance: Evidence from upscale hotels in Australia. Journal of Hospitality and Tourism Management, 42, 29-39. https://doi.org/10.1016/j.jhtm.2019.11.005
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